1. Order & Payment
Everything about your purchase
What payment methods does Lunecon offer?
We accept PayPal, credit card (Visa, Mastercard, Amex), Klarna (invoice & installment purchase), instant bank transfer and advance payment.
How can I change or cancel my order?
Please contact our customer service as soon as possible to make changes or cancellations. Cancellations are no longer possible once the order has been shipped.
Will I receive an invoice with VAT shown?
Yes, all orders will receive a VAT invoice.
2. Shipping & Delivery
Fast & reliable delivery to your home
How long does shipping take?
We typically ship orders within 24–48 hours. Delivery time is 1–3 business days, depending on the shipping method and location.
Which shipping service providers does Lunecon use?
We ship with DHL.
3. Return & Warranty
Security and flexible return options
How can I return a product?
The regulations according to the general terms and conditions (GTC) of Lunecon Systemhaus GmbH apply
Is there a guarantee on the products?
All items offered come with a 12-month used goods warranty. This warranty can be extended to up to 36 months!
What should I do if my product is defective?
Contact our support team so we can find a solution for you – be it a repair, replacement, or refund.
4. Products & Support
Consulting, technical support & individual solutions
Does Lunecon also offer customized PC and workstation configurations?
Our specialists will be happy to provide you with further information. You can reach us using the contact details provided.
Qualitätsstufen unserer gebrauchten Geräte
Grade A - Geräte in sehr gutem Zustand. Kaum sichtbare Gebrauchsspuren, technisch einwandfrei
Grade B - Geräte mit leichten Gebrauchsspuren wie kleinen Kratzern oder Abnutzungen. Technisch voll funktionsfähig
Grade C - Geräte mit deutlichen Gebrauchsspuren wie Kratzern, Dellen oder Abnutzungsspuren. Technisch geprüft und funktionstüchtig
Is there advice on choosing the right product?
Yes, our team of experts will be happy to help you find the best solution for your needs.
How can I contact technical support?
You can reach us by email ( support@lunecon.de ) or phone (+49 4488 5354444).
Do you have any further questions? Contact us – we'll be happy to help!
Any questions? We're happy to help!
Do you have further questions or need support? Our customer service is available to help you at any time. Visit our contact page and let our experts advise you.
